Policy

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

We will withdraw the money from your payment card once the order has been shipped.

 

Customers can expect to receive their order within 1-2 weeks, depending on where the product will be shipped to. Please note that the order will only be sent after the payment has been received. If the order has not been delivered within 2 weeks in total, please contact webshop@nilsstaerk.dk. 

We operate with two standard rates for shipping costs:

 

A complaint about a product or service purchased from us can be filed with the Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to Center for Klageløsning via www.forbrug.dk.  Or you can complain to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

 

Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

 

A 2-year guarantee is granted under the Purchase Act. The right of complaint applies to defects in material and / or fabrication. You can get the item repaired, exchanged, money returned or discounted depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product. You must complain in "reasonable time" after discovering the defect / error.

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please go to: https://nilsstaerk.dk/privacy-policy/

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

Please be aware that order cancellations are subject to a 5% non-refundable fee.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

To return your product, you should mail your product to: Nils Stærk ApS, Glentevej 49, 2400 Copenhagen NV, Denmark. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

 

As a data controller, NILS STÆRK ApS is required to protect your personal data when you establish a contract with us as a private supplier or private client, or when you use the other services we provide. We endeavour to ensure that you feel comfortable with our treatment of your data. We process personal data in accordance with this Privacy Policy and current legislation.