Terms of service
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Payment:
We will withdraw the money from your payment card once the order has been shipped.
Shipping:
Customers can expect to receive their order within 1-2 weeks, depending on where the product will be shipped to. Please note that the order will only be sent after the payment has been received. If the order has not been delivered within 2 weeks in total, please contact gallery@nilsstaerk.dk and we will make sure to resend your order.
We operate with two standard rates for shipping costs:
- One for EU-orders and one for all overseas and non-EU countries. The price includes 25 % VAT, applicable to all EU citizens.
- For all overseas and non-EU countries orders, products are sold without VAT.
Shipping costs
Danish fee: 8 € (shipping includes 25% VAT)
EU fee: 25 € (shipping includes 25% VAT)
Overseas fee: 35 € (shipping does not include 25% VAT)
Customers also have the opportunity to pick up the order on the address of the gallery.
Pick-up on address of the gallery: free
Danish citizens: A complaint about a product or service purchased from us can be filed with the Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to Center for Klageløsning via www.forbrug.dk.
Or you can complain to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/
EU citizens: Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/
A 2-year guarantee is granted under the Purchase Act. The right of complaint applies to defects in material and / or fabrication. You can get the item repaired, exchanged, money returned or discounted depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product. You must complain in "reasonable time" after discovering the defect / error.
Protection of personal data:
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please go to: http://nilsstaerk.dk/images/pdf/NILS-STRK_PRIVACY-POLICY_16.05.2018.pdf
Refund Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should mail your product to: Nils Stærk ApS, Glentevej 49, 2400 Copenhagen NV, Denmark
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.